Terms & Conditions

Last updated: October 10, 2026

1. General Terms

General Terms

These General Terms set out the contractual relationship between you and Lizaro. By registering or using our platform you agree to be bound by these rules, our license conditions and applicable law. Lizaro is licensed in Curaçao and operates games and betting services in accordance with that license. You must be of legal gambling age in your jurisdiction and eligible to use our services; access is restricted where prohibited by local law.

We reserve the right to amend terms when necessary. Material changes will be communicated using available contact details or platform notifications. Continued use after changes constitutes acceptance. We encourage you to check terms periodically. Analysts have flagged some ambiguity in promotional clauses; we advise reviewing bonus conditions and withdrawal rules closely.

Accounts must be used only by the person who registered and must not be shared. Fraud, multi-accounting, collusion and abuse are prohibited. We monitor play patterns and may take action against suspicious activity including withholding funds pending investigation. Any abuse detected may result in account limitation, forfeiture of winnings and closure.

Our relationship is governed by the laws applicable to our Curaçao license, unless local law requires otherwise. If a provision is held invalid, remaining terms remain in force. For clarity on a specific clause, contact our support team via 24/7 live chat for a calm, supportive explanation.

2. Eligibility

Account & KYC

Opening an account with Lizaro requires truthful personal information and a valid email address. You agree to keep your account details current. Use of the account is personal and non-transferable. If we suspect identity mismatch or fraudulent activity we will ask for documents to confirm your identity and address. KYC steps protect you and the platform by preventing fraud and ensuring compliance with anti-money-laundering rules.

Verification typically involves government-issued ID, proof of address and evidence of payment method ownership. We accept documents that clearly show your name, date of birth and address. Submission of accurate documents speeds up processing and withdrawal approval. Our 24/7 live chat support can guide you through the upload process and answer questions about accepted file types.

While we aim for the fastest payouts and instant withdrawals where possible, unverified accounts may experience holds until verification is complete. During KYC review, withdrawals may be delayed up to the maximum processing window of 0-72 hours. We may also require further documentation for large or unusual transactions. Refusal to provide requested KYC documents can lead to account suspension and forfeiture of pending funds.

Your personal data is processed in line with our legal obligations under the Curaçao license. We only use the minimum personal information required for verification and security checks. If you need help understanding why a specific document is required, contact support for a calm explanation of the process and expected timelines.

3. Account Security

Bonuses

Lizaro offers promotional bonuses to bridge fans of sports betting and casino gaming. Bonus eligibility, wagering requirements and restrictions are set out in individual offer terms. Welcome and ongoing promotions are intended to reward play but come with conditions that must be met prior to withdrawing bonus funds and associated winnings. Analysts have noted some promotional terms can be restrictive; please read the fine print before accepting any offer.

Key published promotions include a welcome package of 250% up to £2600 plus 350 Free Spins; a 75% deposit bonus up to £430; and a 50% deposit bonus up to £430 plus 50 Free Spins. The standard wagering requirement for the welcome bonus is x35. Minimum deposit to qualify for promotional offers is £10 unless otherwise stated. These numbers represent current advertised offers and may change; always check the offer page and applicable conditions.

Bonuses may exclude certain game categories or limit the contribution of different games to wagering. Max bet restrictions while wagering bonus funds are typically enforced to prevent abuse. Bonuses are intended for genuine play; any detected manipulation, bonus fraud or bonus stacking may lead to bonus voiding and account action. Winnings derived from disallowed play will be confiscated.

Bonuses are not cash until wagering is satisfied. You are responsible for tracking your wagering progress. If rules are unclear, reach out to our 24/7 live chat for a supportive clarification. We strive for fast payout execution once bonus requirements are met and account verification is complete.

4. Responsible Gaming

Deposits & Withdrawals

Payments at Lizaro are processed through established methods including Visa, Mastercard, Skrill, Neteller, MiFinity and Bitcoin. Minimum deposit and minimum withdrawal amounts are both set at £10. We aim to offer the fastest payouts and instant withdrawals where possible, but processing times depend on your chosen method and verification status.

Withdrawal processing typically occurs within a 0-72 hour window. For verified accounts and supported methods, we prioritize instant withdrawals; in some cases, transactional or banking partner delays may extend this period. We do not impose withdrawal holds for no reason; delays generally relate to KYC completion, security checks or payment provider processing.

We may impose limits or temporary holds on transactions for security reasons, to comply with anti-money-laundering laws or to resolve disputes. If your withdrawal is delayed or flagged, contact 24/7 live chat for a calm, step-by-step update and expected timelines. Large withdrawals may require additional verification to ensure funds reach the rightful owner.

Chargeback attempts, third-party payments and use of unapproved payment methods are prohibited and may lead to loss of funds or account closure. Always use a payment method registered in your name. If you use Bitcoin or alternative methods, standard verification and record checks still apply because of regulatory obligations under our Curaçao license.

5. Bonus Terms

Responsible Gaming

Lizaro supports safe and controlled play. Responsible gaming tools are available to help you stay in control: deposit limits, session time limits, reality checks and self-exclusion options. These tools are practical measures designed to keep play enjoyable and within your means.

If you feel your play is becoming problematic, use deposit and loss limits or take an enforced timeout. You can request permanent account closure or temporary suspension through our support team. Our 24/7 live chat is available to provide calm, non-judgmental guidance and to help set limits that match your needs.

We encourage sports bettors crossing into casino play to set clear budgets and treat casino sessions separately from betting activity. Bridging betting and casino games requires discipline: define bankroll portions, stick to minimum bets aligned with your budget and avoid chasing losses. These practical steps reduce the risk of impulsive decisions.

If you need professional assistance, seek independent advice from local support services. We will cooperate with third-party interventions when required by law. Player protection is a priority; if vulnerability is detected we may temporarily restrict access and reach out with support options to help you regain control.