Privacy Policy

Introduction to Lizaro data practices

At Lizaro we treat data protection as an extension of the trust we build with players. Whether you arrive from sports betting or you start directly in our casino, this statement explains how we collect, use and secure your information. Operating under a Curaçao licence, we combine rapid payouts and instant withdrawals with strong operational safeguards and 24/7 live chat support for privacy queries.

We aim to balance clear data handling with the tailored experience demanded by players who cross from betting into casino products. Our catalogue includes 8600+ games and a broad library of live dealer titles; managing these services requires careful collection and processing of account, payment and gameplay data.

What personal data we collect

Registration and identity information

To open an account we collect identifying details such as name, date of birth, postal address and contact information. For verification under our Curaçao licence we may require government-issued ID and proof of address. This verifies age and identity and reduces fraud risk for instant withdrawals.

Transaction and gameplay records

We record deposits, withdrawals, bets placed, games played and win-loss histories. These records support payment processing, dispute resolution and the maintenance of fair play across both sports and casino offerings. Payment processors receive only the transaction-level details needed to complete transfers and support our fastest payouts.

How we use data

Account operations and payments

Personal and financial data is used to administer accounts, execute deposits and withdrawals, and to enable our instant withdrawals. Transaction logs help detect anomalies and expedite queries through our 24/7 live chat support, ensuring you get timely help when moving from bets to table games or live dealer sessions.

Security, compliance and fraud prevention

KYC checks and activity monitoring are core to preventing money laundering and underage play. We work with identity verification partners and fraud prevention specialists to protect players and preserve the integrity of our platform.

How and when we share your information

Third-party providers

We share data with service providers who support core operations: payment gateways, identity verification vendors, game studios and hosting providers. Sharing is strictly limited to what is necessary and each partner must meet our security standards.

Regulatory and legal disclosures

We disclose information to comply with legal obligations or lawful requests from regulators and law enforcement. Analysts have flagged some terms and conditions as somewhat unfair; we remain clear about legal disclosures that may be required under our licence.

Cookies, tracking and analytics

Cookies and similar technologies are used to maintain sessions, secure transactions and personalize your experience. Some cookies are essential for functionality, such as maintaining login state and facilitating instant payout workflows. Non-essential cookies support analytics and marketing; you can manage these preferences via your browser or account controls.

Your rights and controls

Managing your information

Players covered by EU data protection laws have rights including access, correction, erasure and portability. You can exercise these rights via the 24/7 live chat support or through in-account tools. We verify identity before fulfilling requests to protect account security.

Objections and withdrawals of consent

You may object to certain processing activities or withdraw consent where processing relies on it. Where processing is required for contractual or legal reasons, withdrawal may affect your ability to use some features, such as instant withdrawals or age verification.

Security and retention

We deploy administrative and technical safeguards proportionate to the risks involved in handling gaming and payment data. These measures include access controls, encrypted communications and routine security reviews to support reliable live dealer sessions and payment speed.

Data retention aligns with legal and operational needs. We retain transaction and verification records as required for taxation, compliance and fraud prevention. Where feasible, personal information is anonymized for analytics and product improvement.

Contacting us about your data

If you have questions or wish to exercise your rights, our team is available through 24/7 live chat support and the account management area. For straightforward requests and clarifications about how we process data for sports bettors entering the casino, this is the fastest channel. You may also use the account settings to update personal details and cookie preferences.

For additional context about how we balance rapid payouts, live dealer availability and player privacy, you can begin at our main entry point for players on the site: Home. Our support team documents requests and provides confirmations so you can track outcomes with confidence.